Local Air Conditioning and Heating Business

I called Desert Jade AC for a second opinion after another HVAC company recommended replacing my entire system.

Will arrived early, was professional, courteous, and took the time to thoroughly inspect both of my units. Unlike the previous company, he entered the attic, inspected the evaporator coil, and took photos that he shared with me. He found some dust on the coil but no icing and did not believe the coil needed to be cleaned or replaced.

Will then checked the refrigerant levels and found that both systems were low. The downstairs unit required just under 4 pounds of refrigerant and the upstairs unit required about 1 pound. He was honest and upfront that there is a leak somewhere in the system, but he explained that there was no way to responsibly predict how long the charge would last without knowing the size and location of the leak. I appreciated that he never pressured me into buying a new system. He explained his findings, answered all of my questions, and let me make an informed decision. The total bill was around $500, including the service call and refrigerant.

It has now been five days since the service, and the problem is completely resolved. The downstairs unit is cooling properly again and maintaining temperature without issue.

If you are looking for an HVAC company that values diagnostics, honesty, and customer service over selling unnecessary equipment, I highly recommend Desert Jade AC and Will.